Terms of Service

1. Agreement to Terms

By accessing or using Ohtonomi's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

2. Our Services

Ohtonomi provides automation services including:

• Voice agents for customer calls and support
• Chat agents for customer support, sales, and booking
• Sales & lead-gen websites with chat agents
• Custom workflow automation
• Business automation consulting

3. Service Engagement

Our service process includes:

• Free Consultation: Initial assessment of your business needs
• Proposal: Detailed service proposal with timeline and pricing
• Agreement: Formal service agreement before work begins
• Implementation: Delivery of automation solutions
• Support: Ongoing support and optimization

4. Payment Terms

Payment terms and conditions:

• All payments are processed securely through Stripe
• Payment schedules are outlined in individual service agreements
• Refunds are subject to the terms in your specific service agreement
• Late payments may incur additional fees as specified in agreements
• Prices are subject to change with 30 days notice

5. Client Responsibilities

To ensure successful service delivery, clients must:

• Provide accurate and complete information about their business
• Grant necessary access to systems and data as agreed
• Respond to requests for information in a timely manner
• Test and provide feedback on delivered solutions
• Maintain confidentiality of proprietary methodologies

6. Intellectual Property

Intellectual property rights:

• Ohtonomi retains rights to our proprietary methodologies and tools
• Clients retain ownership of their business data and information
• Custom solutions developed for clients become client property upon full payment
• Generic improvements to our services remain Ohtonomi property

7. Confidentiality

We maintain strict confidentiality:

• All client information is kept strictly confidential
• We do not share client data with third parties
• Non-disclosure agreements are available upon request
• Team members are bound by confidentiality agreements

8. Limitation of Liability

While we strive for excellence, please note:

• Services are provided "as is" without warranty
• We are not liable for indirect or consequential damages
• Our liability is limited to the amount paid for services
• Clients are responsible for backing up their data

9. Termination

Either party may terminate service agreements:

• With written notice as specified in the service agreement
• Immediately for breach of terms
• Upon completion of agreed services
• Termination does not affect payment obligations for completed work

10. Governing Law

These terms are governed by the laws of the jurisdiction where Ohtonomi is incorporated. Any disputes will be resolved through binding arbitration.

11. Contact Information

For questions about these Terms of Service:

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new Terms of Service on this page with an updated effective date. Continued use of our services constitutes acceptance of the modified terms.